14-11-2023 09:54 PM
I have just switched from a different provider already done the PAC when I ordered my new phone. I am unable to activate my sim or it says that it is “well that didn’t work”. What am I doing wrong?
14-11-2023 10:18 PM
What is "it" that gives the error message you've mentioned?
The EE SIM you received should be ready for use, and the PAC will be actioned when you first put it into a phone and switch it on.
14-11-2023 10:32 PM
14-11-2023 10:36 PM
Does the SIM work if you put it into your phone and switch on?
14-11-2023 10:38 PM
No it does not.
15-11-2023 08:08 AM
OK, thanks @Crewcabanger_20
I recommend giving our Mobile Care team a call so they can check everything from our side for you.
Chris
