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US phone, UK SIM, not able to text or call

thekarenguerra
Investigator
Investigator

‎16-06-2022 02:59 PM

It did set up a new, local phone number with the SIM. Texts and calls to and from the US are not working. What am I doing wrong?

0 Helpful
9 REPLIES 9
thekarenguerra
Investigator
Investigator

‎16-06-2022 03:02 PM

I am receiving texts from the US somehow, but not able to send anything

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to thekarenguerra

‎16-06-2022 04:29 PM

@thekarenguerra , I take it your US phone is unlocked to use a UK SIM card. Are you in the UK? 

 

Are you on pay as you go or contract? Where did you get the SIM card from and how long ago? It may need activating. 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎16-06-2022 05:25 PM

Is it on contract or PAYG? On PAYG calling or texting to US numbers is not included in your pack allowances. So you need to pay for them out of your PAYG credit. Do you have enough credit to to pay for them?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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thekarenguerra
Investigator
Investigator
In response to XRaySpeX

‎16-06-2022 06:00 PM

How do I know if it is a contract? I signed up for the 100GB with recurring payment. It is an unlocked phone and I purchased the SIM at a gas station.

0 Helpful
Christopher_G
EE Community Support Team
In response to thekarenguerra

‎16-06-2022 06:48 PM

Hi @thekarenguerra

 

It sounds like the SIM could be a pay as you go SIM card rather than contract. If you text BALANCE to 150, what does it say?

 

Chris

0 Helpful
thekarenguerra
Investigator
Investigator
In response to Christopher_G

‎16-06-2022 06:58 PM

Your current balance as of today 18:57 is £0.00. You have unlimited minutes, unlimited texts and 97.4GB remaining until 17/07/2022 for your £30 Pack. Your remaining data includes of rolled over data. Your last top up was £30.00 on 16/06/2022 at 00:36. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

 

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

0 Helpful
thekarenguerra
Investigator
Investigator
In response to thekarenguerra

‎16-06-2022 07:08 PM

My question is why can I receive US texts but not send them?

 

It is adding +44 or 011(US number) to my contacts when I send them, but when I receive, it is just +1

0 Helpful
MozzaSec
Prodigious Contributor
Prodigious Contributor
In response to thekarenguerra

‎16-06-2022 07:38 PM

@thekarenguerra 

 

You need to have available credit as well, as your unlimited texts and calls is UK only and doesn't include any international texts

Christopher_G
EE Community Support Team
In response to thekarenguerra

‎17-06-2022 08:05 AM

Thanks @thekarenguerra.

 

@MoxxaSec is spot on here. The pay as you go pack includes calls and texts to UK mobiles and landlines. If you're calling abroad, you will need to top up more credit to add an add-on for calling abroad, or pay per minute.

 

Pay as you go calling abroad >

 

Chris