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Trying to set up esim on my new device as my other device was stolen...

johnigoe3
Visitor

‎09-06-2024 02:14 PM

EE want to send me a "code" to my number, but I dont have my number as other phone was stolen... what do I do? Thanks

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎09-06-2024 03:00 PM

Hi @johnigoe3 

You'll need to request a physical sim first then convert to esim. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bilal29
Investigator
Investigator

‎10-06-2024 08:20 AM

I had the same issue; i had requested a replacement eSIM, and it was asking for a verification code. Therefore, I just called EE, and they were able to bypass the verification code some way, and give me a step by step tutorial on how to get the eSIM activated, and ready to go. 

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