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Transferring SIM card from iPhone 15 to iPhone 12

DBD912
Investigator
Investigator

‎08-06-2024 04:21 AM

After transferring my SIM card from an iPhone 15 to an iPhone 12, the SIM card is not working.  There is no network, I cannot make/receive calls or receive/send text messages. Can anyone please help.

0 Helpful
9 REPLIES 9
Northerner
EE Community Star
EE Community Star

‎08-06-2024 07:21 AM

Gi @DBD912 

Is the 12 unlocked and from EE.

Have you tried resetting your network settings.

Thanks 

 



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DBD912
Investigator
Investigator

‎08-06-2024 07:46 AM

Both iPhones are with EE. Not sure if the iPhone 12 was unlocked. As a test, I have now placed the SIM card back to my iPhone 15 and this is now not working as well.  With no network, unable to make/receive calls, I have limited myself to getting phone assistance from EE.

0 Helpful
Leanne_T
EE Community Support Team
In response to DBD912

‎08-06-2024 08:55 AM

Hi @DBD912 

Thanks for coming to the community 🙂

Was the SIM card working before you transferred to the iPhone 12? 

Is the SIM card on a pay as you go pay monthly account?

Thanks 🙂

Leanne.

0 Helpful
DBD912
Investigator
Investigator
In response to Leanne_T

‎08-06-2024 08:57 AM

The SIM card was working and I am on a monthly contract with EE.

0 Helpful
Leanne_T
EE Community Support Team
In response to DBD912

‎08-06-2024 09:04 AM

Thanks @DBD912 

Have you recently made any account changes or requested a replacement SIM/eSIM? 

Are there any other EE users with you that have signal? Could you check the Service Status Checker for any reported issues in the area which could be the reason you have no signal showing? 

Leanne 🙂

0 Helpful
bristolian
EE Community Star
EE Community Star

‎08-06-2024 09:23 AM

If a previously working phone is now not working, it could be a local coverage outage - check the status section of https://ee.co.uk/help/mobile-coverage-checker 

If your SIM is still active, WiFi-calling should still work in this scenario - is it enabled?

0 Helpful
DBD912
Investigator
Investigator
In response to Leanne_T

‎08-06-2024 09:43 AM

I upgraded to an iPhone 15 a couple of weeks ago.  There is another EE user in my household who has no problems with network connection. After checking, there does not seem to have any problem with network coverage.

0 Helpful
DBD912
Investigator
Investigator
In response to bristolian

‎08-06-2024 09:44 AM

Wifi calling enabled but still not working.

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to DBD912

‎08-06-2024 10:02 AM

@DBD912 wrote:

There is another EE user in my household who has no problems with network connection.

Try a 2-way SIM swap

Your non-working SIM in the working phone - what result?

The working SIM in your non-working phone - what result?