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Transferring PAYG EE Number to new contract

Jamesmgw
Visitor

I have an EE PAYG phone number, but have recently lost my phone along with the SIM.

Ideally I would like to get a new phone with a contract, but keep the number- is it possible to do this on a new EE contract? Or is it possible to do this on a new contract with a different network? 

Thank you

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

Anyway 1st you'll need to get back an EE SIM with your no. before you can move it anywhere else. You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

You'll need to treat this as two separate transactions, firstly replacing the SIM via the lost&stolen route. EE-CS can post a replacement SIM to your registered address and bar your existing one, then use "upgrade to pay-monthly" to transfer your line across - see https://ee.co.uk/help/mobile/upgrade/pay-as-you-go-upgrades 

Given that (I presume) you'll be looking for a new phone as well as replacement SIM, then an EE retail shop may be a good alternative - where both parts of the process can be done face-to-face providing you take the appropriate forms of photo-ID.

That assumes you want to source your new phone from EE directly. If you're looking for the SIM-free/SIM-only route, then the EE shop can do the SIM-replacement and pay-monthly migration, but you can just buy your chosen phone from wherever you choose.