Transfer from o2 to EE

[KitJP79]

I seem to have had a couple of missed calls from EE, but I can’t talk on the phone, and there doesn’t seem to be any kind of live chat option. Last week I placed an order for sim-free monthly package, to transfer me from rubbish o2 to EE. I did the PAC code thing to keep my number, but how will I know when I’ve been transferred? How long does it usually take? Do I need to cancel o2 myself or will the transfer cancel it out? Help please.

1:24 PM

[KitJP79]

Hi Peter,

I really wanted to switch before I get charged by o2 for another month 🙄 Still nothing from EE! Yes I had an order ref starting xko…

Thanks 😊

[Peter_W]

Thanks @KitJP79, I've just popped you over a private message with a few more details that can help here 😊

Peter

[bristolian]

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@KitJP79 wrote:

I really wanted to switch before I get charged by o2 for another month😊

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There's no reason for you to get charged for another month, billing is done on a per-day basis and O2 should be quite able to then credit you for any unused time, should the port fall into another billing cycle.