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Mobile number switch

Kayleajonesxx
Explorer

I went into EE Sunday. He sent off my PAC and completed the mobile number transfer from o2 to my new sim contract with EE. He told me to put my sim in Monday night and Tuesday morning it would be completed. It’s not complete. My iPhone is showing both sims one o2 and one EE both different numbers. What do I do? I’ve had a text to say it will be completed by 5/8! 

1 SOLUTION

Accepted Solutions
Ritu_D
EE Community Support Team

Good morning @Kayleajonesxx 

Welcome to the community. 

As @bristolian has mentioned above if your port in request was made on a weekend it will take 2 working days to process through. Here is more details on how to Transfer your number to EE and timescales. 

Thanks 

Ritu 

View solution in original post

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

Porting should complete with 1 working day of you activating your EE SIM on the EE network. Mon night to 6 AM today could well be too short. Wait until tonight.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thank you. 
in regards to the 2 sims that are showing under mobile network with the 2 numbers. Will that merge when the number transfer is complete? 

bristolian
EE Community Star
EE Community Star

I'd wager that if your SIM was activated after 5pm on Monday 7th, your PAC will be submitted Tuesday 8th for port-in on Wednesday 9th.

If you activated your SIM before 5pm on Monday, bring this timeline forward by one day.

Ritu_D
EE Community Support Team

Good morning @Kayleajonesxx 

Welcome to the community. 

As @bristolian has mentioned above if your port in request was made on a weekend it will take 2 working days to process through. Here is more details on how to Transfer your number to EE and timescales. 

Thanks 

Ritu