I ported my number from Lebara to EE which is a mistake I made and since the port was completed I have received no text messages ever since because ee blocked incoming texts while other providers don't whenever I text 65075 no PAC code comes I phoned customer service at 150 and 07953 966150 the 150 number their customer service said to top up to get texts including my pac code I asked them to give it over the phone and they refused then they said try 24 hours after porting and try again the next day I tried again and nothing happened waited a day and tried multiple times again and nothing came then I phoned the 07953 966150 line and there customer service was shocking I was referred to a higher up who talked for 2 minutes and was very rude he ended the call on me when I mentioned the ofcom general condition c7 and said to top up now ee has my number and I can't get any of my Verification codes or a PAC code I have tried multiple times and ee same response top up and top up under the ofcom general C7 a mobile provider must give the PAC code for free regardless whether it's a text message or over the phone and it doesn't matter if I don't top up it should be given to me but they keep refusing I need help ASAP with this
