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Sim porting and esim conversion

Praneeth
Investigator
Investigator

I have a giff gaff sim. I want to change it to ee e-sim with the same number 

7 REPLIES 7
Schockwave
EE Community Star
EE Community Star

Hello @Praneeth ,

Welcome to the community,

You can only have an E-Sim if you are on contract. You would need to get a PAC code from Giff gaff, port your number over, once you have a SIM card from EE. If on contract with EE once you have moved your number over, you will then be able to replace it with an E-Sim.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Contact meaning?

Contract^ what do you mean by in contract with ee?

@Praneeth , you either have pay as you go or a monthly contract with EE, you can check if you click on Shop, but will have to log out first. Sorry did not realise that you had no idea, you can either have a phone contract or a sim contract, which you pay monthly. I take it you just want pay as you go, then contract does not apply to you. Most networks have either contract or pay as you go, but Giff Gaff is just pay as you go.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Ok got it. Now I got my PAC code from giff gaff. Could you please guide me further on the porting process? Also can’t I directly port to EE e-sim?

@Praneeth , if you log out first and then click on shop, you can either choose pay as you go or sim only contract or if you want a new phone, then you can do that as well, and order it from there, but just remember, if contract, EE do a credit check.

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star

@Praneeth : If you go for PAYG from EE, as you have from GG, you cannot have an eSIM. They are only available on contract.

Once you've ordered a SIM from EE give give your PAC to EE using Fill out this quick form to transfer your number .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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