Sim password forgotten after phone updated

[Queenie56]

Need to rest my sim urgently because I can’t make or receive calls.

[Leanne_T]

Hi @Queenie56 

Thanks for coming here. 

Is the a SIM passcode you have set up? 

Have you tried the default 1111? 

Leanne 🙂

[Queenie56]

I think it is one I put in myself, and now can't remember.  I haven't tried 1111 yet... I only have one chance remaining.

[Leanne_T]

Hi @Queenie56 

Sorry we would not know what the SIM password has been changed to, if this is entered too many times you will need a PUK code which can be found in your EE online account. 

You can tap here to view your PUK code.

Leanne.