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Sim not provisioned

Estellex
Investigator
Investigator

‎13-08-2022 09:53 AM

I git my new phone upgrade yesterday which came with a new sim but same number. I have activated it by the instructions on the letter but now my old sim and new sim bith say sim not provisioned and I can't make or recieve calls text or data 

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎13-08-2022 10:00 AM

@Estellex   Have you restarted the new device?  Make sure Wi-Fi is switched off on the new device also. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Estellex
Investigator
Investigator
In response to Chris_B

‎13-08-2022 10:17 AM

Yes, I have done this. Also tried flight mode and wiping the sim clean 

0 Helpful
Leanne_T
EE Community Support Team
In response to Estellex

‎13-08-2022 10:32 AM

Hi @Estellex

Thanks for coming here 🙂

Could you try the new SIM card in the old phone, does this have any signal showing?

Leanne.

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Estellex
Investigator
Investigator
In response to Leanne_T

‎13-08-2022 10:48 AM

I've just put thr new sim in the old phone, still says the same. Both phones have signal with the simcard 

0 Helpful
Leanne_T
EE Community Support Team
In response to Estellex

‎13-08-2022 11:20 AM

Thanks @Estellex

In this case please call us on 0800 079 8586 and the team will get this looked into for you. 

Leanne.

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