Sim not provisioned

[Lisa8620]

So I set up my new phone and now my sim is saying not provisioned I can’t call to sort it out any help would be great thanks

[Lisa8620]

What the point in this if you can’t actually get the button to come up I’ve been waiting an hour and still not come up for me to talk to someone I can call my sim not working. I’m 7 half months pregnant and can’t use my phone I’m quite stressed out something might happen and I can’t contact who I need to 

[bristolian]

Is this an upgrade phone or a new connection?

If it's an upgrade phone, is your existing SIM still working?

You can contact EE C/S on 0800 0798586 from any other phone if necessary.

[Christopher_G]

Hi @Lisa8620

Welcome to the community, we'll do our best to help.

Which phone are you using?

Chris