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Coverage in Queslett and Pheasey

We are aware of a signal issue that is affecting some of our customers in the Queslett and Pheasey area. Our mast in the area had to be removed from the existing site at the end of May 2025, as this was requested by the site owner.  Our engineers ...

Leanne_T by • EE Community Support Team
  • 196 Views
  • 6 replies
  • 6 Helpful

Nightmare Bedlinog Mast

So I live in South Wales, in a town called Bedlinog.The mast here has been completely down since Last Monday, so a full week now.EE have told me that they keep requesting access to this mast via the company Arqiva and keep getting denied. After speak...

Two accounts but only one showing

My wife had EE broadband for several years but is unsure if she had an EE online account. Regardless, she could not log into it when she tried, even using "forgot password". Yesterday, she placed an order for new EE broadband and successfully created...

DrPeterS by • Explorer
  • 31 Views
  • 3 replies
  • 1 Helpful

Perks code

Looking for some help......I have logged in and received perks code but whenever I try to use it it says it isn't valid. I have tried it against a number of phones and plans but it still says the same. I called EE but they weren't able to help. Is th...

ebk by • Visitor
  • 18 Views
  • 1 replies
  • 0 Helpful

Resolved! Load More link

Can not get the Load More  link on the front Forum page to work. Is any one else having this problem?Using an iMac running Sonoma with Safari and Chrome browsers.

Dode_ by • Established Contributor
  • 1348 Views
  • 13 replies
  • 2 Helpful

Transition to 5G

Hi, I recently understood that my current SIM card does not have to 5G. I mean wherever I go in London I can't reach a 5G connectivity. How can I change safely my card with EE to have it ? 

MD106 by • Explorer
  • 18 Views
  • 3 replies
  • 0 Helpful

credt

I have £6.60 credit, Can I move it  to my Data Plan pack

Cat631 by • Visitor
  • 9 Views
  • 1 replies
  • 0 Helpful
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