Thanks James.
C. rang me at 19:39 when I was in the car - 10 minutes before the agreed time. I'd explained that I would not be availble until 19:50. C. asked whether it was possible to take the call early but I could not drive and talk so we agreed to resume at 19:50 as agreed. Unbelievably no call came at 19:50 only 10 minutes later. I sat with the phone until 20:30 knowing that C. finished at 20:15.
I rang customer services and spoke to J.
C. had left no notes on the call, no explanations or information even though I had been told that the help desk was open until 21:00 hrs. So I wasted an hour plus on EE calling me, or not calling me?
I was put on hold three times, just asking a single question. Although the call takers are perfectly focussed, the support is 'off the scale' ridiculously poor. It's understandable not being able to fix a technical fault but you need a good excuse to leave someone waiting for a call back for 40 minutes.
There might be reasons but both S. and C. have made broken promises and if they can't make it they haven't sent an email, a text or updated the notes. Now I'm waiting an unspecified time (asap) for C. to ring me back. J. sent an email.
