Hi there
Clicked e sim accidentally when setting up upgraded phone , huge mistake which has created a myriad of problems as any physical sim not working in phone. Been into store 4 times to no avail. Spoke to tech team on 4th visit who assured me e sim details have been removed from account which then I am told later on is not the case ?
Sent a new sim which never activates despite the fact of people taking down serial number to then be told that information is not on the account ?!
Through forum realised I needed to raise a ticket which I have done , 5 days later I am told the eSIM info is now removed ( which means what I was told previously is incorrect . Told they would ring me at half 6 so left work especially early for nothing , they didn’t ring .
Got through to another technical person who said they texted me ( on my old number which I didn’t get because , shocker , I don’t have a sim , that the new time was half 8.
Now waiting for the latest sim activate . Now been over 2 weeks without a working phone and I am slowly giving up. I have been given a link to get quick access to helplines if this doesn’t work and I have no hope that it will . This far I have spent countless hours on the phone and in store and I am frustrated .
Can anyone please help / proffer any advice because I am going round in circles and I really need a phone( obviously ) . I am reticient to ring again get a new sim to then be told to wait yet another 48 hours knowing it won’t work because it seems no one knows what to do .
If this isn’t resolved soon I will cancel the contract and take it elsewhere given I am paying a lot of money for a service I am yet to receive and although the customer service agents are friendly I am losing patience with this and need this resolved asap and getting rather fed up with it . Paying upwards of 75 pounds for a glorified brick .
I will wait 48 hours for this latest sim and if this doesn’t work any extra advice you may have would be appreciated please .
