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Setting show old SIM number

msellars087
Explorer

‎22-10-2022 11:52 AM

I have changed my phone to an A53. My old number has been ported over. In settings it shows the original SIM number and i cannot change or remove it. This is affecting a couple of apps that see the old SIM number instead of my correct number. Any ideas how to change???

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎22-10-2022 11:59 AM - edited ‎22-10-2022 11:59 AM

@msellars087  Have you tried restarting the device?     

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
msellars087
Explorer
In response to Chris_B

‎22-10-2022 12:43 PM

Do you mean a factory reset? Its taken me 3 days so far to try to reset all app password and i've only done about 20%.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to msellars087

‎22-10-2022 01:19 PM - edited ‎22-10-2022 01:19 PM

Hi @msellars087,

Welcome to the EE Community. 🙂

It isn't possible to update the original SIM phone number on Samsung devices, unless you order a replacement SIM.

Which apps are you having difficulties with?

James