SMS not arriving, ported lyca to ee.

[SecretX]

I ported my lyca SIM to EE on Thursday, they asked me wait for 24h until the process is complete.And after that , I can now make and receive calls but SMSs are still no arriving?? Need OTPs from time to time, become a headache. 

If anybody knows what's happening, please let me know. Thank you. 

[SecretX]

Yes it has been disconnected completely.

[Michael_D · Accepted solution]

If the number is disconnected from the old provider, and the correct number is showing on calls, it is something that it would be best to our tech guides about.

They can bring up your account and have a look to see what is happening, and if they need to, speak to our porting team.

If you call them on 150, and wait on the line rather than select the option for the text, you'll be able to speak to someone.

Michael

[SecretX]

They registered my issue with the technical team, and asked me to wait 3 days for the response. 

[Katie_B]

Thanks so much for letting us know @SecretX. 

Hopefully this is resolved soon for you. 

Katie

[SecretX]

As told before, they registered my issue with thier port team, and they found that some files eft with old network which couldn't get transferred in the port process. And then they did thier work and now my issue is resolved. 

Thank you, Team. Thank you community.