SIM not working

[Sezjar27]

I recently upgraded. I no longer have my old device or SIM and my new SIM will not activate. I was told yesterday that it would activate within 24 hours. This has not happened. I cannot get through to EE on 150 as it thinks it is just a network error. What shall I do?

[Chris_B]

@Sezjar27  If it’s a network error there’s nothing you can do.     Why don’t you have your old sim ?  

[bristolian]

The usual procedure with upgrades is that you transfer your existing working SIM into your new phone. A replacement SIM is sometime provided incase there's a problem with your existing SIM or it doesn't fit a new phone.