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SIM not registering

JonC78
Explorer

Hi, I started using my new phone when I didn’t have my new SIM to hand and went through all the steps using WiFi. Now I’ve inserted my SIM and it’s not registering and I’m not sure how to tell my phone I’ve done this back to front. Any suggestions? I have an iPhone SE. 

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@JonC78  you can set up an iPhone without a Sim card that’s not a problem.  Your Sim card needs to activate this can take up to 24 hours but try turning the device on and off a few times. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team

Morning @JonC78

Thanks for posting on the community.

Have you upgraded or is this a new contract or pay as you go SIM?

Speak soon. 

Leanne 🙂

Hi Chris, thanks, no joy yet but I will keep trying and waiting

Sent from my iPhone
Hi Lianne, thanks, it’s an upgrade

Sent from my iPhone
Leanne_T
EE Community Support Team

Hi @JonC78

Did you register the new SIM card? 

Does your old SIM work in your new phone? 

Leanne 🙂