SIM card isn’t working

[RebeccaVincent]

Hi, my new SIM card has no signal. Have done all the obvious things like restart, removing and replacing sim etc. what can I do? 

[bristolian]

What's the reason for the new SIM - is this a lost/stolen replacement?

[RebeccaVincent]

Hi,

Thank for the reply 

my phone was stolen

[Christopher_G]

Thanks @RebeccaVincent 

I recommend speaking to our Mobile Care team, they'll be able to manually register the SIM card and remove any restrictions from your account.

Chris