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SIM card isn’t working

Missy629
Visitor

‎28-08-2023 12:24 PM

Sun card hasn’t stopped working.

when I go to general > about  > sim

it says SIM card not provisioned.

its just randomly stopped working since Friday, I flew to Spain on Thursday assumed it was that came home yesterday and still nothing.

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎28-08-2023 01:04 PM - edited ‎28-08-2023 01:06 PM

Hello @Missy629 ,

Welcome to the community,

Have you rebooted your phone since being back here?

Could you take the SIM card out, give it a wipe and wipe the SIM card slot and see if that makes a difference?

Are you able to try your SIM card in another phone?

Otherwise you will either have to go to an EE high street store with photo ID and request a replacement SIM card or you can do this here:
https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.