Replacement SIM not activated

[Ben76377]

Hi,

I've received a replacement SIM from an EE shop, because I returned my faulty phone to EE and accidentally left my old SIM in the phone.

How long does it take to get my new SIM activated as it's already been about 4 hours?

Diane

PS: PLEASE DON'T ASK ME TO CALL YOUR CUSTOMER SUPPORT NUMBER AS I'VE ALREADY WASTED HOURS OF MY LIFE LISTENING TO "WE-ARE-EXPERIENCING-HIGH-CALL-VOLUMES" MESSAGES AND THE HORRIBLY DISTORTED MUSIC THAT ACCOMPANIES IT.

[XRaySpeX]

It could take 24 hours but often sooner.

[Ben76377]

Hi XRaySpeX,
Thx for responding, but it appears the new SIM is faulty.
EE checked and saw that it was activated, so couldn't see a reason for it
not connecting to the network.
I tried another EE SIM in the same phone and it works fine.
And then i inserted the suspect SIM into my other phone and again it
wouldn't connect to the network.
So we've come to the conclusion that the SIM is faulty or incorrectly
configured by EE.
Today we're going to another EE shop to get another new SIM.
We'll see what happens from there.
Cheers,
Ben (on behalf of Diane)

[Leanne_T]

Hi @Ben76377

Thanks for posting. 

Did the store register the SIM card for you when they gave you the replacement SIM card? 

Leanne. 

[Ben76377 · Accepted solution]

Hi Leanne,
Not sure whether it was 'registered', but we had to produce identification
and we were in there for quite a while, so my guess is that it was indeed
registered. The EE help line also confirmed that the new SIM was activated
and should be working, so if it wasn't registered then they probably
would've pick up on it I suppose.

Anyway, we've just arrived back from another EE shop, where we
were given another new SIM.
This time we inserted it on the spot and everything worked 1st time.
So all back to normal.
Thx for your interest.
Ben

[Leanne_T]

Thanks for coming back and letting us know @Ben76377

Leanne.