15-08-2022 01:38 PM
I use my EE for my mobile broadband. When in Turkey I had to put a local sim into my device.. Gave ee sim too the better half, threatening her instance death if she lost it.The rest of the story you can guess. I have ordered a new sim, which I realise I will have to register. Can it be registered and added onto my existing account. Also any monies on my old account the old sim number. can it be transferred onto the new sim, or has that gone to the great account in the sky?
cheers Mike
15-08-2022 01:43 PM
@Busta You should of requested a replacement SIM card you can not move credit from one PAYG sim to another. A replacement SIM card is just that a replacement for a lost one and all credit will remain with that sim. You’ll have to call customer services to request a replacement sim or go to a EE store to request a replacement.