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Re: Transferring my old number to ee

Lawson57
Investigator
Investigator

‎26-01-2023 10:01 PM

I rang customer service. Was put through to tech. Agent kept saying I hadn’t entered port code. Then told me his system had frozen. Then put me on hold for 10 seconds then told me he would call me back before 21:00. It’s 22:00 now. 
no phone call. I ordered sim and supplied PAC on Saturday. I received sim this morning and phone has been on all day. Please advise. 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎27-01-2023 12:10 AM

Porting could take 1 working day to complete.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team

‎27-01-2023 08:23 AM

Hi there @Lawson57

Thanks for coming here. 

If you give us another call on 150 the team will check this has all been set up for you and when the transfer will start.  

Thanks. 

Leanne.

0 Helpful