Network not available

[mrsgriff0902]

Hi

I just bought the samsung Zflip6 ad transferred all my data across from the samsung ultra S23, I have now sold the samsung Ultra.

The issue I am facing is my zflip keeps saying is "not registered on network", what have i done wrong and how do i rectify it.

I didn't have an actual sim but an e-sim.

EE is asking me to call them, but with no network I can't, can anyone assist pretty please?

[Katie_B]

Hi @mrsgriff0902. 

Did you transfer your e-SIM from your old device?

Did a physical SIM come with your new device?

Katie

[mrsgriff0902]

Hello,

No sim came wih th phone and to be honest I was too exciteto play with the phone that I omitted to check if i transferred it or not.

[Katie_B]

Thanks for getting back to me @mrsgriff0902. 

In this case I would recommend a replacement SIM. 

Do you have a local store nearby? you can visit an EE Store with photo ID and receive a replacement there and then. 

Katie