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Resolved! Urgently need to speak to someone at EE but office is shut til tomorrow???
My phone has been stolen and in order to get my insurance claim accepted, I need to:1) speak to EE and get them to bar/block my phone2) order a new SIM and confirm dateBUT despite them claiming to have a 24/7 helpline, it's closed- is there anyone I ...
Port/Move Digital Home number to another VOIP provider
HiI have have FTTP.So Digital Home is a rolling 30 day contract and to cancel it you have to give 30 days notice.To port/move my number to another 3rd party VOIP provider, what is the best route?1a. Contact EE, give notice/request cancellation1b. Aft...
I am unable to locate by previous statements.
I would like to access my previous statements for my accounts but all I can see is what is paid mothy by direct debit.Please can you advise how I can do access them .
Recent upgrade to EE Wifi 7 - Smart Wifi PRO will not pair
Trying to pair wifi pro with smart hub proWith wired connection the wifi pro give solid aqua light - but is not visible in the "my network" nor paired accorinding the ee appremove ethernet connection and back to flashing orange.did a factory reset an...
Mobile account not showing on website or app
Hi, I am unable to see any information regarding my mobile contract i have with EE. i can see my broadband and tv information (bills, payments etc) but nothing for my mobile contracts.Can someone help me understand if it is something i am doing incor...
Sent phone off to get the swollen battery fixed but wasnt told to remove sim
Hello! On friday I noticed the back of my phone had swollen (I assumed this was a swollen battery) so I went into my local EE shop to get it sent off for repair. I was advised/ told if it was nessesary to remove and keep a hold of my SIM card. Does a...
My contract ends soon. Want to switch to pay as you go
Hi my contract end soon, so I want to switch to pay as you go. Can I do it online? please let me know .
can't receive calls or texts on GiffGaff > will porting to EE sort things out?
Help. I'm going nuts. My (newly purchased) GiffGaff number (ported from seller's GiffGaff a/c to mine) will not receive calls or text from outside the GiffGaff (O2) network. I can make calls and send texts to any network just fine.I'd love to port it...
FTTP Install too low
We had FTTP installed when we moved in but the cable crosses the driveway and is worryingly low, restricting access for some delivery vehicles. The installer only had a ladder with him so the fibre only reaches the house part way up the property. Who...
