I've had a few unsuccessful attempts to get through to technical support had to jump off after 30+ mins waiting.
I changed my physical SIM to an eSIM using the MyEE site. Went through without issue, for a while in the phone the SIM details showed a number of 0000000000 but restarting the phone it picked up the correct number for my SIM. Text, phone and data works perfectly.
Today I placed an online web order and it was denied and my Visa card was blocked. My mobile number is the one used by Verified by Visa, it didn't get that far on the order which was odd, denied and blocked before that prompt.
I got through to my bank and on their system it showed a reference "SIM Swap". They unblocked the card, we tried a few more times and still being denied. They consulted with one of their team and I explained that I had changed the SIM but that it was completed through my mobile provider. I know 3D Secure have built in validation in an attempt to stop SIM swap scams. My bank, Coop Smile, say that the problem lies with EE and that EE need to check the details have been updated correctly.
Has anyone experienced this issue and had it resolved? I will try EE again over the weekend when I have time to endure the queuing for support.
