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Son broke phone screen before paid anything
Hi, I bought my son a phone for his birthday, on contract. Id not even set it up or anything, not even out of the box. He got it out, he's autistic so does take things sometimes. He's shattered the screen, I got insurance with the contract. I haven't...
Compensation
I spoke to someone on the 10th of May 2025 and was informed we didn't have Full Fibre so it would have to be installed. I was given the 19th of May as a start date and told I would receive £6.24 per day compensation, as EE are part of the Ofcom Aut...
EE cancelled service on me
Hi all. Has anyone else had the following problem? I recently received an email telling me to return all my EE broadband kit, and received the envelopes to do it. I did not request to cancel any services, and our bill payments are all up to date by d...
Resolved! Disney plus app on EE Tv
This is not on the apps list. Can I add it on to it? I tried to share screen from my iPhone but it didn’t work
Smart Hub Pro or Plus?
Hello,I'm strongly considering EE as broadband in my new house but I can't decide between sticking with the standard Smart Hub Plus and adding Smart WiFi Plus extender or, alternatively, going with the new Pro equivalents. The £3pm difference is pret...
Resolved! New Sim speed is supposed to be uncapped , but is being capped a 100mbps
I've just received a new Sim on the All rounder plan which is supposed to be uncapped data speed. However download speeds are being capped at 100mbps so far in the first 24 hours of use. Its definitely capped - as I have 2 other EE sims that are del...
150 not working - SMS
I can't contact 150 via SMS. I can call but it doesn't provide me with the information I need. I wanted to understand my roaming charges for Belgium.
Broadband missing email confirmation
Hi,I took out an EE broadband contract over the phone today in my online account the order is not showing. The only email I received is to sign the contract which was done over the phone. I have a reference number starting with AGT but it doesn’t wor...
