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Community Activity
Resolved! Cancelling broadband
Good morning EE can you please sort some issues out your end?1. Joined broadband and landline on the 30 sept and had no landline or broadband at present have reported fault 3 times and still no luck you blame open reachi called and cancelled service ...
Resolved! Homebrew Smart Hub Pro upgrades from Smart Hub Plus - will it work?
HiyaI can now get full fibre to my home and want to order one of EE's FTTP packages. We're currently running the whole house off a EE 5G Home 'Broadband' router - quite successfully as it happens - but it tops out at around 150Mbps. Fast enough for m...
Resolved! Re: Subscription payment 10£ as you go
Hi,I'm in the same situation and just realized it today. I've been charged both the recurring card payment (£9) and the auto card payment pack (£9) for over three months (£18 per month). I have now cancelled the recurring payments as instructed, but ...
Broadband missing email confirmation
Hi,I took out an EE broadband contract over the phone today in my online account the order is not showing. The only email I received is to sign the contract which was done over the phone. I have a reference number starting with AGT but it doesn’t wor...
Smart Hub Pro or Plus?
Hello,I'm strongly considering EE as broadband in my new house but I can't decide between sticking with the standard Smart Hub Plus and adding Smart WiFi Plus extender or, alternatively, going with the new Pro equivalents. The £3pm difference is pret...
Contrac
My Contrac r change
Resolved! Unlocking a device
Hi everyone - I have a Samsung device that is locked. I started the unlocking process by pressing *#06# to find my IMEI number which I then verified on the form. I was then taken to a screen which gave me my unlock code which I was told to keep h...
Coverage in Queslett and Pheasey
We are aware of a signal issue that is affecting some of our customers in the Queslett and Pheasey area. Our mast in the area had to be removed from the existing site at the end of May 2025, as this was requested by the site owner. Our engineers ...
EE tv remote lost
Hi people. I wonder if anyone has had this issue and been able to resolve it. My toddler has somehow managed to lose the remote control for the TV box. I know you can use the app to control it, but the problem is that it appears to be necessary to h...
EE Mcr Store Market St
Hi keep getting reminders re phone repair appt -I dropped phone off in your store Friday 13th, Josh booked my phone in , so only update to date is repair delayed as your awaiting parts for.it so I am now just waiting for more updates and news on m...
