Hello I recently switched from a SIM only deal to a contract and opted for the eSim option however when I setup my phone I was unable to get the eSim set up, so I left it and just placed my old phones SIM card into my new one, after a couple days I was concerned that my previous SIM only deal was still working and that I was going to be paying for two subscription with my new eSim as well, so I went into an EE store and one of the staff told me to ring 150 which I did straight after, when I was on the phone to 150 the call staff member told me that she was going to cancel the physical SIM from my old phone that I was using in my current phone so that I could switch, when she put me hold to do that the line cut out and I had no signal. I still haven't had any signal and can't call even on WiFi calling i used another person's phone to ring up ee and a staff member said that he had sorted the issue and that it would be fixed on Monday at 6 pm which hasn't worked. I really dont know what I'm supposed to do.
