PAC Number

[rolkiz]

Hi from EE. Sorry , due to your account status for xxxxxxxxxxxx we are not able to process your request. Please log into ee.co.uk/myee or call 150 to request your switching information, PAC or STAC. Find out more at ee.co.uk/leavingus Thanks

I kinda  feel  that EE  does  that  on purpose..
My  contract  ends in 14 days and  I have  already  given 30 day notice , but  EE still wants me  to  call them  to  get
PAC  number...       
OFCOM  says this:

"Your provider will reply by text within a minute. They will send you your switching code, called a ‘PAC’, which will be valid for 30 days. Their reply must also include important information – such as any charges that you have to pay if you’re leaving your contract early; or your credit balance, if you’re a pay-as-you-go customer.

You can also request your PAC via your online account on your provider's website. When you do this, your provider must provide your PAC within one minute, just as they would if you requested it by text."

Ive  also  tried  to get PAC (  just  to  see  if  it works)   6  moths ago,  and  then 3  months  ago  and  it  always  the  same replay, so its  hard  to believe that somenthing  isnt working/faulty on their end...
When I  go  to my account  settings,then leave EE  I  get  this:
"

Well, this is awkward

Not your fault - something went wrong our end. Hit refresh or come back later when we’ve fixed thing"

Really?   After more  than 6 months  still   something  went  wrong?:))

Any  ideas?
Thank you

[XRaySpeX]

1. When your MyEE a/c includes more than 1 no. you cannot use texting 65075 to get your PAC but must call them.
2. You don't give 30-days notice of cancellation if you want to port out using a PAC. It's 1 or t'other. When you port out it will auto cancel your EE contract.

[rolkiz]

Thanks  for  your  replay.
1. I  have only 1  number.
2. I  gave 30 -days notice  because  I  dont  want  to  renew  or  continue  with  it, instead  I  decided  to switch  to  PAYG (EE) . But  now  Ive  changed  my mind and Ill be going  elswhere and  I  want  to  take  my  number  with me.
3. Ive tried  to  get PAC 6  moths  ago and  3  months  ago  and  I  had  the  same problems, so  It  doesnt look it has  anything  to  do  with me giving them 30 days notice.

[Leanne_T]

Hi @rolkiz 

Thanks for coming here. 

Please give us a call on 150 and the team will be happy to help you with the PAC. 

Leanne.

[rolkiz]

Thanks, but If  I  wanted  to  call you and  waste my time listening some music ,  I  would  have  done it by now.  
I would rather call OFCOM

[XRaySpeX]

Which doesn't handle individual complaints.

[Leanne_T]

Hi @rolkiz 

This will need looked into for you by our mobile care team. Please give us a call when you get the chance and they will be happy to help. 

Leanne 🙂

[rolkiz]

Yes  I know  that, I  dont  expect them to  solve my  personal problems .
I  just gonna  let  them  know  what  is  happening  and  hopefully one  day  it  will be sorted  for  everyone

[Leanne_T]

Morning @rolkiz 

The error you are seeing when requesting the PAC is an account issue and will need to be reported to our mobile care team to be resolved. If you call us on 150, the team will be able to issue you a PAC for the number. 

Leanne.