To be honest that was my concern. I’m not familiar with mobile telephony architecture or process so don’t really know or understand the magic that takes place behind the scenes. The 1st line tech support person yesterday closed down the discussion by advising that 2nd line support wouldn’t raise a ticket for 14 days. I asked what happens during that 14 day period that might change the situation. No clear explanation just that I have to wait.
Now maybe it was just a bad day but that apparent “not interested” attitude annoyed me so I raised a complaint. I receive a very pleasant callback this morning where the porting process was explained. It seems to make sense to a non expert. It seems not all files were sent by my previous network - Three. The process involves a 14 day wait to allow them time to be sent. After that EE follow up with a ticket to have them sent.
If that had been explained yesterday I’d have been ok with it - seems silly to not have some sort of auditing handshaking process at the time of transfer to ensure everything that’s needed s delivered but there may be good reasons for that, I don’t know.
The expectation seems to be it will work itself out within the 14 days but the person I spoke with has scheduled a call back at the end of the 14 day period to confirm all is well.
It feels like an avoidable inconvenience when a number is ported and from the forum it’s not an uncommon problem. If it’s genuinely unavoidable EE could help themselves and customers by spelling it out loud and clear - might take up to 14 days for everything to work properly end to end etc
