MVNO NOWMOBILE connectivity issues

[davelizb]

My daughter has been with a BT/EE MVNO for several years and we never had an issue, purely went with them due to pricing and what they had to offer. However has been without service for over a week and I've contacted them daily to find out if there's any updates.
When I try calling the number I get "you've dialled an incorrect number"
I wanted to see if there may be any truth to what I've been told.

From their Customer Support: "The issue has already been raised with the technical team as the issue was with a specific series of numbers and the technical team is already in coordination with the service provider BT/EE. 
It will be sorted out soon.
My apologies and I assure that you will be able to use the services soon."

[bristolian]

If your daughter is an MVNO customer, then you need to persist with the MVNO customer support.

EE cannot & should not assist as she is not an EE customer - taking cheaper pricing sometimes has an impact on the level of service offered, which should always be borne in mind,

Out of curiosity, what are the first 5 digits of your daughter's mobile number? Different MVNO have different network architecture as far as number allocations operate.

[davelizb]

Yea, I understand you get what you pay for in most instances, however it fits all her needs and been fine for years.
Just was wondering if there is actually a problem BT/EE and NOWMOBILE was having.
The no starts with 07410, if I remember correctly we brought this over from another provider.

[bristolian]

Ok, yours would potentially be complicated by your number being ported-in but... 07410 is listed as an EE-allocated prefix thus that suggests to me, Now-Mobile is a "light" MVNO who provide their own billing but re-label most else, including number allocations. There are numerous permutations available.

In these scenarios, then virtually all network queries - including "number provisioning" would be handled by the host-MNO, with the MVNO acting as middleman.

Hard to be certain.

[davelizb]

Understandable, and thanks all for your responses.
for me it just doesn't explain how it's been working for years  while with Nowmobile, and now it's "dead" in the last 2 weeks, it suddenly stopped working and their explanation is,  "This issue has arisen due to a technical issue from our service provider, BT EE" another said, "there is an issue with a specific series of numbers" and another said, "there is an issue with some of the SIM cards".
I am an EE customer and know last week a new mast was put up in our area and we had 3 days of disruptions but all other services were fine, however before then my daughters Nowmobile sim had it's issues and never came right.

[bristolian]

Account provisioning, call routing & similar functions are performed within the central/core network.

Radio sites provide coverage and are part of the access network, they are connected to the core network but not part of it.