5G connectivity issues

[SW77]

Hello Chris828

I'm an EE pay as you go customer and I'm having the same issue as you have described where 5g doesn't work anywhere (indoors/outdoors). 

I wondered if your problem was ever resolved and if your wife's phone now works as it should?

I've started a complaint with EE but wonder if there's any point seeing it through.

Thanks

Steve

[Mod edit: Added title]

[Christopher_G]

Hi @SW77 

Welcome to the community.

I know you've mentioned opening a complaint, but have you spoken with our technical support team? They'll be able to check everything from our side, to make sure everything is set up as it should be.

Chris

[SW77]

Hello 

Thanks for your message. I will try to speak with technical support but because of my issue with my phone cycling from no service to 5G every 5 seconds, I'm not sure I can make a call.

I went into the EE shop recently for help. They could've helped with the technical support call there and then as they knew I can't make or receive calls.

I'm interested to know what the success rate has been resolving mobile network issues such as this?

Are you a robot? 🙂

Thanks

[Chris_B]

@SW77   Does 4G work ok ? Is 5G enabled on the device ?  What device is it ?  Does the phone show it’s connected to the network? Have you tried the sim in a different device and  a different sim in this device ?     You can’t assume the networks at fault until you can prove it’s not the device or SIM card.