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Dandan12344
Explorer

‎30-06-2023 10:40 PM

Sim card won't work. Tried 2 different phones. Ee moved from my local town so I can't visit a store. Any ideas on how to fix this fault 

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎01-07-2023 08:43 AM

Hi @Dandan12344 

Welcome to the community.

Is it a new SIM card? How long have you had this problem for?
Chris

0 Helpful
Northerner
EE Community Star
EE Community Star

‎01-07-2023 08:50 AM

Hi @Dandan12344 

Is your device unlocked? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Dandan12344
Explorer
In response to Christopher_G

‎01-07-2023 10:04 PM

I've had the contract for over 12months the sim has been in the phone since the contract started it's been over 3 weeks now since the fault started 

0 Helpful
Christopher_G
EE Community Support Team
In response to Dandan12344

‎02-07-2023 08:27 AM

Thanks for confirming, @Dandan12344 

I recommend speaking to our Mobile Care team so they can check everything from our side for you.

Chris