@Jcaines You pay the outstanding bill to fix it. Cut off means exactly that outbound and inbound calls/texts/data. The sim is essentially not being allowed to connect to the network because you have broken the T&Cs of the contract between EE and yourself.
if you are struggling to pay your bill then you need to call customer support and explain to them your issue. All being well an arrangement can be made between yourself and EE to restore your service.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
