Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not on a registered network

Kwebbi20
Visitor

‎13-03-2023 10:54 AM

Hi all,

Can anyone in the know help me to rectify this please?

I had a notification pop up on my phone this morning saying something vagely like "your provider has blocked sim1"...I ignored it 🫠

Now I have no way of sending or receiving texts or calling anyone and it looks as though messages and calls are offline when looking at the sim settings.

I've tried "turning it off and on again" but nope...and I would ring EE directly but...yknow..😐

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎13-03-2023 11:21 AM

Hello @Kwebbi20 ,

Welcome to the community,

Are you on pay as you go or contract?

If on pay as you go, when did you last make a chargeable call or text?

Have you taken the SIM card out, given it a wipe and made sure the sim tray is clean?

If you have something like Skype, you can ring customer service for free:

08000798586

I take it you are in the UK?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.