Not eligible for a 2nd sim on my account

Nosteb90
Explorer

‎07-12-2023 05:42 AM

Hi,

I’ve just moved over to EE from BT as BT have partnered with EE and are no longer offering new contracts. I’m happy with my new device and the service I’ve received so far but I’m looking to add an additional sim to my account for my son. EE say I’m not eligible and I need to contact support, however I suffer with anxiety and don’t do well speaking on the phone. Is there anyway of getting this sorted online?

Thanks in advance.

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎07-12-2023 07:16 AM

Good morning @Nosteb90. 

Welcome to the EE Community. 

Are you seeing the message that you are not yet eligible within your EE account online?

When did you move over from BT?

Speak soon, 

Katie

0 Helpful
Nosteb90
Explorer
In response to Katie_B

‎07-12-2023 08:55 PM

Hi,

Yes that’s what it’s saying from my EE app when I try to add a new product. It says I should contact EE over the phone but as I stated I struggle speaking on the phone. I moved from BT last week.

0 Helpful
Katie_B
EE Community Support Team
In response to Nosteb90

‎08-12-2023 07:44 AM

Thanks for confirming @Nosteb90. 

This could be as you have just moved to the EE network. 

Would visiting your local EE Store be an option?

Have you also tried our Live Chat service? this can be found in the EE app under 'Help'.

Speak soon, 

Katie