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Nightmare wait on custumer service calls

Amanda1967
Established Contributor
Established Contributor

What a nightmare to get through to customer services today. After over 30mins I gave up . Tried again a few hours later ,another 30mins to ask for a watch sim to be added to my account ,to go through everything with a lady to then get pasted on to a guy who said you don’t need to call up you can do it yourself,rattled on at break neck speed of how to do it and then said ok darling anything else . Well yes darling,don’t be so condescending to customers . Honestly the standards of ee have definitely slipped this year. Thankfully it’s a rolling month by month contract as my phones are ending the end of the year . Maybe time for a change . 

 

 

 

3 REPLIES 3
Jon_K
Former EE Employee

Hi @Amanda1967.

 

I'm sorry to hear about this poor experience.

 

Were you able to get sorted with what you needed? Do you need anything explained again?

 

Jon

Amanda1967
Established Contributor
Established Contributor
Thank you for your reply. I managed to sort it out . Checked my account on line and the watch sim has been added ,so I must have followed the instructions correctly. Thank you again for asking if I needed any help.

Sent from my iPhone
Jon_K
Former EE Employee

Thanks for letting us know it's sorted, @Amanda1967.

 

Let us know if you need anything further.

 

Jon