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New user, new sim, can't use number.

noynoyavery
Visitor

‎06-08-2022 06:32 PM

Hello, wonder if anyone can help.

I have my older son's phone, and ordered a new sim for it for myself as it's a new account both with EE. I can't add this number as it says it's already registered (presumably son had..alas he doesn't remember his sign in details/email). So I have a sim that I can't register online, I don't even want his number. I thought a new sim, in a new person's name and different address would mean a new number? 

Many thanks for any help.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎06-08-2022 06:45 PM

How did you order a new SIM? Did you ask or agree to a replacement SIM? That would come with the existing no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Christopher_G
EE Community Support Team

‎07-08-2022 08:52 AM

Hi @noynoyavery

 

Welcome to the community.

 

I would recommend speaking to our Mobile Care team so they can check it from our side and set the My EE account up with you.

 

Chris

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