I received my new iPhone 16 Pro on the 21st February (the day after ordering), it then has taken 2 and a half weeks for the sim card to come through the post.
I initially ordered an e-sim and they sent my out a physical sim. Not bothered about that in particular, makes no odds to me really.
My issue is, when I have ported my number over, I seem to be stuck in a no man's land. I'm still using my old phone and paying my sim only deal with 3. EE have confirmed that my number has been ported over and I just need to restart my phone and it will start working. I've done this numerous times and still nothing.
I also cannot link my device to my online account, so I can't see my bill or my plan. I am an accountant and need to occasionally make phone calls to HMRC which are currently banned from my new phone. I can update this on my EE online account apparently, but I cannot get access to this.
Has anyone else had a similar issue before?
Another side note that I will be complaining about is that my first payment is due out next week for the month and I have had zero usage from the phone. Very very frustrated first time customer of EE.
