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New sim plan wont work

LauraJ91
Visitor

‎08-08-2026 03:21 PM

Hi

I purchased a £15 sim card only deal and swapped my number using the porting method. When I insert my new sim its telling me I have no credit when I have all my allowances showing on my app. Is this because my number is in the process of being swapped as i wanted to keep my old number?

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎08-08-2026 04:21 PM

@LauraJ91 : Is this SIM on PAYG?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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