New customer I think...

[Sunnysidedown]

I am leaving Three, got my PAC # sent to EE when I ordered  a SIM card on the 10 Sept, got email saying they have my order, and now nothing. Assume they don't track SIM card orders as showing nothing? I've joined as a member. Tried to phone them but none of the #s to choose  apply to me.

I'm a little worried...

[Katie_B]

Hi @jingw0510. 

Thanks for coming here. 

An upfront cost refund can take 7-10 days. 

Could our customer care team see the refund has been issued?

Katie