Lost Sim

[Jh2331]

I’ve lost my pay as you go monthly sim card, I’ve been into the EE shop and they’re saying they won’t replace it because it’s not registered…. How do i do this and is there another way to get a new sim card with the same number?

[XRaySpeX]

You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.

[Jh2331]

When i do this they say that it needs to be registered… even though i was using the sim for months and its on my ee account

[Katie_B]

Hello @Jh2331. 

Have you been able to contact our customer care team?

The team should be able to help register this for you. 

Katie

[Jh2331]

Hi, yes i did, the lady was saying i wouldn’t be able to register it because its a pay as you go sim…. But ive not seen this anywhere online. I will call again and try. Thank you!

[Katie_B]

If you explain the reason behind registering the team should be able to helo. 

Please be sure to keep us updated @Jh2331. 

Katie

[Jh2331]

Thank you for your help, i spoke to ee CS again today and they said i was informed wrongly so its all sorted now!😊

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.