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Card details removal
Hello,I can`t find the option to remove my card details which I used before (PAYG account). Any advise please?
Double charged for Damage ACS in last bill
Hello, I seem to have been charged twice for the Damage ACS cover on my last bill, please can someone advise?Thanks, Darren
Information needed for a
Afternoon, I’m swapping over to your Broadband, and was asked for information regarding this, if I owe the other company any payment. I can’t find the email for thiscan you help
In person experience
Hi I would like to see if anyone has had the same experience as me or a EE team member can answer my question. I went into a EE store today to upgrade my phone, when talking to a EE team member the second question he asked me was “what was my salary”...
Smart Hub Pro WAN speed limited to 100 mBPS
I have just taken delivery of a Smart Hub Pro. I plugged it all in and let it settle down and update.On going to the web interface I noticed that the WAN speed is set to 100 mbps.When I plug in my Smart Hub Plus it is 1000 mbpsAny ideas what the issu...
Upgraded to Apple one from just Apple TV+, now Apple TV+ keeps saying i need to
Decided to upgrade to get the Apple one subscription for £5/month instead of just getting the free Apple TV+, however when i switched over, I’ve now lost access to Apple TV+ and it keeps saying that i need to renew. I have checked my subscriptions an...
Resolved! SPORTS CHANNELS ON COMPUTER
I'm a recent subscriber to EE TV & Broadband. The sports from TNT & from Sky are fine on the TV but I'm getting confused as to which I can watch, if any, on a computer. This would be handy if others in the room are watching TV and I can use the compu...
£10 pack for 20gb but says 8gb
Hi, I have recently upgraded my Pay as you go data plan from £5 to £10. It says online that when you topup £10, you get 20gb included with your SIM, but on my MyEE, it says that my pack is with only 8gb. I have checked in addons and it shows nothing ...
Upgrading
Won't let me upgrade online
Swithing from Vodafone and I end up with a 2nd contract and new number?
I decided to switch, gave my pak code and a week later went to check all was set up ok. It turns out all that happened is I got a new contract, with new number and my old contract with vodafone and number was also still running? So, when I try to cal...
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