New SIM card doesn’t work

[Shelon]

What can I do while the mobile Internet of the EE SIM card purchased at the Heathrow vending machine is not available, I have been to the store 2 times, and I have called the customer service for three days, but it still has not been resolved. SIM card has no mobile internet service, unable to send messages to 150. The experience is very bad .

[bristolian]

Whose vending machine did you purchase the SIM from?

[Shelon]

London Heathrow Airport Terminal 3 EE local vending machine.

I spent £25 on a 30GB SIM card that didn't work and I couldn't get help.

[Leanne_T]

Hi @Shelon 

Welcome to the community and thanks for your question.

I'm sorry you've had trouble using your SIM, I'd like to help if I can.

Are you using the SIM in a mobile phone or a WiFi device? 

Leanne. 

[Shelon]

mobile phone (iphone12）

[Leanne_T]

Thanks for letting me know @Shelon.

Can you make calls and texts work to other numbers? 

Do you have signal showing? 

Are you in the UK? 

Leanne.

[Shelon]

The ee SIM card Only can call 150

but can’t send message to 150

the SIM card have signal

I am in UK (London)

When I put that EE SIM card in my other phone, there is still no internet service.

I'm a tourist, I use another available SIM card to report for repair, is there a way to return the EE sim card and refund?

[Shelon]

It has been processed for 4 days, and the phone reply promised by the customer service within 24 hours has also bounced.

[Leanne_T]

Thanks for answering my questions @Shelon.
I'm sorry that after speaking with our customer service team it still isn't working. 

I'd recommend giving them another call on 150 to discuss what to do next in regards to a replacement SIM or return. 
Leanne. 

[Shelon]

EE local customer service requested my proof of purchase and other information. But, my issue has not been resolved in any way.