My another simcard doesnt have anttene
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16-11-2024 02:52 PM
Hi i have problem
I cant find your live chat( live supported)
My another EE Simcard doesnt have anntena
I really need your live chat
Help me please
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16-11-2024 04:06 PM
Hello @zakiyeh11 ,
Welcome to the community,
Live chat is only available to contract customers and is available visa the EE App or by logging in online to your account.
What do you mean your SIM card does not have antenna? Do you mean it has no9 network connection?
Have you activated your SIM card and if on pay as you go, how long is it since you made a chargeable call or text?
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16-11-2024 04:37 PM
I am Iran
I put the SIM card on the phone
At first, it had an antenna, but after a week, when I put it back on the
phone, I saw that it did not have an antenna
I have not charged it yet
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16-11-2024 04:39 PM
@zakiyeh11 , there is no antenna, you mean network connection, is there no network connection showing on your phone?
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16-11-2024 04:51 PM
there is no sim card in my phone
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16-11-2024 04:54 PM
@zakiyeh11 , I would suggest speaking to customer service by either using another phone or something like Skype for free, see my signature.
Is there a problem where you are, that you are not getting a signal? You can check here:
https://ee.co.uk/help/mobile-coverage-checker
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16-11-2024 05:01 PM
How should i speak you with skyp?
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16-11-2024 05:02 PM
Hi @zakiyeh11
Are you in the UK.
Is the SIM PAYG or pay monthly contract.
Have you added any credit.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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16-11-2024 05:06 PM
I dont have charge my sim card yet
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16-11-2024 05:12 PM
Hi @zakiyeh11
EE SIM cards are for the UK EE network. These need to be activated in the UK.
The SIM is of no use to you unless it is activated in the UK.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
