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New simcard

Evildane
Visitor

‎20-10-2026 03:43 PM

I just got a new SIM card and I'm trying to activate it and it's not letting me to do it, I have the SIM serial number but its saying it's wrong

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎20-10-2026 04:05 PM - edited ‎20-10-2026 04:08 PM

@Evildane : What are you actually doing? How are you activating it?

Where does the SIM serial number fit in with this? What exactly is saying it's wrong?

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Peter_W
EE Community Support Team

‎20-10-2026 06:14 PM

Welcome to the Community, @Evildane 

Could you please let us know a bit more about the SIM you've received here?

Is this a brand new number / account, or a replacement SIM for an existing number you have with us?

Peter