Mobile Data not activated message

[sparcuk]

On to my next problem now I've finally solved the issue of getting my old Vodafone number transferred to my new EE sim.

I cannot use mobile data as it reports that 'Mobile Data not activated' even though it is activated in the Settings (iPhone XS). The phone is one I have brought over from Vodafone, but is unlocked.

[Katie_B]

Hi @sparcuk. 

It's great to here your number has now been ported over. 

Have you ever been able to use data from your EE SIM?

Do calls and texts work OK?

Katie

[Chris_B · Accepted solution]

@sparcuk   Can you go to 

1. Settings. General. . ...
2. VPN & Device Management. . If unavailable, tap. Profiles. ...
3. Tap the desired profile.  This might say Vodaphone
4. Remove Profile. . If prompted, enter your passcode and then tap. Remove. ...
5. Restart your iPhone.

[sparcuk]

Thank you! That worked. If only they included those instructions when you request PUK (given that someone requesting a PUK will come from another network).

Cheers!

[Chris_B]

@sparcuk   EE don’t use profiles so no need to know about them.     You might be coming from a different network but that doesn’t mean your device has a profile installed not all networks use them and you might of purchased a new device from elsewhere.     I see your point but it’s your device so it’s down to you to make sure it’s fully compatible even if that means deleting a profile that another network has installed on your device to make it compatible with that network.