Number issue

[KarlSykes]

My daughters number has ported over the EE but when she sends an SMS it brings up the number that was originally on the Sim. Ringing her is fine on her number and Whatsapp etc. its just when she sends an SMS

[Leanne_T]

Morning @KarlSykes 

Thanks for coming here. 

What phone is she using? 

Is she using a downloaded texting app? 

Leanne 🙂

[KarlSykes]

Morning @Leanne_T 

She is using a Google Pixel 6a.

Just using the normal messaging app 

[Leanne_T]

Thanks @KarlSykes 

Could you try, opening the messages then tap on menu and go to settings then chat features, does the correct number show? 

If not, can you turn chat on and off again and see if this resolves the text messages showing the incorrect number?

Leanne.

[KarlSykes]

I'm at work at moment so will get her to try but I might have to do it when I get home 

[Leanne_T]

No problem, let me know how it goes @KarlSykes 

Leanne 🙂

[KarlSykes]

Shows as the wrong number so just trying to work out how to turn it off and back on 

[Leanne_T]

If this continues to happen after trying this, please call us on 150 and our tech gurus can complete a network refresh for this number @KarlSykes 

Leanne 🙂